We recently had the privilege of interviewing several managers from Accutron, a medical device manufacturer that uses Everest to track product returns and internal non-conformances. It was a great experience to get a glimpse of the daily operations of this extraordinary organization along with some feedback about how successful they’ve been since implementing the Everest software solution in 2007.

We spoke to both the Quality Manager and the IT Manager about how Everest has changed things in their respective departments.

Let’s be honest, IT Managers frequently have love/hate relationships with outside software vendors, which is why we were so pleased to hear Mark Koenig proudly describe how Everest makes his life easier. He expressed appreciation for the integrity and quality of the product, saying that the the fact that it is so low maintenance frees him up to take care of other things. Mark sums it up simply from the IT perspective, “Everest is bulletproof.”

Ram Chaturvedi, the Quality Manager, enthusiastically reported a 50% reduction in product returns, high employee engagement and increased communication between departments.

I’m sure Accutron’s success has a lot to do with the positive attitude of these two managers and their employees, yet the fact that their jobs have become easier while product quality continues to excel makes us proud of the work we do for you… our customers.

…Stay tuned for the upcoming Accutron video case study, coming soon!