How does customer complaint tracking relate to employee accountability?

Through recent communication with Everest customers, we have discovered a surprising benefit associated with tracking customer complaints. Because every notification about customer or product issues is recorded in the Everest database, managers are finding employee responsiveness and accountability levels soaring.

One enthusiastic customer shared, “No one can say, ‘I didn’t know about it’ because the notification is recorded in Everest.”

Employees from different departments are now able to complete their action items and record the completed status in Everest. As a result of this improved internal communication and accountability, organizations can work together like well-tuned machines.

Accountability is essential to employee engagement. What gets measured is what gets done. Ownership, due dates, automatic email reminders, action tracking and real-time reporting are a few of the specific software features that reinforce individual accountability in Everest. WIth little or no added effort required by management, those who use the Everest software tend to be passionate and engaged in their work.

The feelings of accomplishment that result encourage employees to look above routine tasks to make extra effort which directly improves the overall welfare of the business. Most importantly, the easiest way to cultivate passionate, engaged customers is with passionate, engaged employees.

We are pleasantly surprised at how much Everest is helping departments work together so seamlessly. This has always been the idea behind our complaint resolution software, but to hear it over and over again from customers is highly rewarding.