We, at Lynk Software, value our independence. Virtual offices are a must for this spirited group. But in order to offer the quality customer service that defines us as an organization, we all have to be on the same page: organized, cohesive and on top of our game.

How do we accomplish this while spending much of our time in virtual offices? You guessed it – Everest.

Everest is used as a communication tool to ensure that we all know what’s happening with our customers and within the organization. Here are some specific ways the Lynk Software team puts Everest to work:

Tracking Customer Concerns
Designed for this purpose, Everest is perfect for tracking customer concerns and problems. Each concern is entered in Everest and then assigned to a staff member for resolution. An email is generated within Everest to notify the designated staff of his or her responsibility.

Once resolved, the outcome is entered in Everest and catalogued for future reference. This way trends are easily spotted and we have proven solutions at our finger tips. Quality is an ongoing commitment at Lynk, and this system has proven to be a highly effective way to manage product refinement.

Track Product Enhancement Requests
Whenever one of our beloved customers requests a specific product enhancement, it is logged in Everest. Every spring we come together as a team and review these requests. We then decide which of these requests will be implemented and which will be deferred.

Sales Activities
Every prospect is entered in Everest. Every interaction is entered in the system and relevant quotes and documents are easily attached within Everest.

Our commitment is to provide the highest service and quality to our customers. Everest allows us to deliver our best to you while maintaining a work environment that works for us.

Please drop us a line and let us know how you use Everest!